Surga88 respects the privacy of every member. This Privacy Policy clearly explains what data we collect, why we need it, how it is stored securely, and your rights as a member to control your own personal information.
How Surga88 keeps your personal information safe, confidential, and in your control at all times.
Surga88 only collects information that is strictly necessary to operate the platform and comply with legal requirements. We do not collect data that is excessive or unrelated to platform operations. This principle of "data minimisation" is the foundation of our privacy policy.
All data transmitted between your device and Surga88 servers is protected by 256-bit SSL encryption — the same technology used by major Malaysian banking institutions such as Maybank and CIMB. This means your information cannot be read even if it is intercepted during transmission.
Surga88 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only retain it for the purposes you agreed to at registration, and nothing more.
You have the full right to access, correct, or request the deletion of your personal information at any time. Such requests can be submitted through Surga88 support and will be processed within 14 business days in accordance with applicable data protection requirements.
Surga88 member data is stored on servers equipped with multi-layered access controls, enterprise-grade firewalls, and intrusion detection systems (IDS) that operate 24 hours a day. Physical access to the data centre is restricted to authorised personnel only.
In the event of any security breach that may affect members' personal data, Surga88 is committed to notifying affected members within 72 hours of detection, along with the steps being taken to address the situation.
This Privacy Policy explains how Surga88 collects, uses, stores, and protects the personal information of members on our platform. By registering for or using Surga88 services, you agree to the terms of this Privacy Policy. For inquiries, contact us at support@surga88.run.
Surga88 collects two main categories of information — details you provide directly, and information collected automatically as you use our platform.
Surga88 only uses your personal information for purposes you have consented to or that are legally required to operate the platform. These purposes include:
Surga88 does not sell or share members' personal information with third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and legally justified:
Surga88 works with carefully selected third-party service providers to handle specific technical aspects of the platform, including payment processing (payment gateways for FPX and e-wallets), server hosting and security services, and platform analytics tools. All such providers are bound by strict confidentiality agreements and are only permitted to use the data required for their specific services.
Surga88 may be required to disclose member information to the relevant authorities in the following circumstances:
Surga88 never shares member data with marketing entities, third-party data companies, or any party without a legitimate need to access it. Every external data access request is subject to strict scrutiny before any information is shared.
Surga88 continually invests in cybersecurity infrastructure to keep member data protected at all times. Key security measures we have in place include:
While Surga88 takes all reasonable steps to protect your data, no digital security system can guarantee 100% protection. We encourage members to play their part by using strong passwords, keeping login credentials confidential, and promptly reporting any suspicious account activity to Surga88 support.
Surga88 uses cookies and similar tracking technologies to enhance the user experience and support platform functionality. Cookies are small text files stored on your device when you visit our platform.
You can manage or delete cookies at any time through your browser settings. Please note that deleting essential cookies may affect the functionality of the Surga88 platform. Optional cookies can be disabled without impacting core platform features.
Surga88 retains members' personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law if a longer retention period applies. In general:
Once the mandatory retention period has lapsed, or upon a valid member request (subject to legal requirements), Surga88 will securely delete your personal data using methods that ensure it cannot be recovered. To request data deletion, contact us at support@surga88.run with the details of your request.
As a Surga88 member, you have the following rights regarding your personal data. All requests relating to these rights can be submitted through Surga88 support and will be processed within 14 business days.
The Surga88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect personal data from minors. Should we discover that data has been collected from anyone under the age of 18, we will take immediate action to delete that data and close the account in question.
Parents or guardians who believe their child has registered a Surga88 account without authorization should contact us immediately at support@surga88.run. We will investigate and close the account in question, and delete all associated data within 48 hours of receiving the report.
The Surga88 platform may contain links or integrations with third-party services such as payment gateways (to facilitate deposits via Touch 'n Go, GrabPay, FPX, and others). When you leave the Surga88 platform and access these third-party services, you are subject to their respective privacy policies, not the Surga88 Privacy Policy.
Surga88 is not responsible for the privacy practices of third-party services and encourages you to review the privacy policy of each service you use to process your financial transactions. We only work with payment providers that have an established reputation and a verified security track record.
Surga88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make significant changes, we will:
Continued use of the Surga88 platform after the effective date of any changes constitutes acceptance of the updated policy. It is each member's responsibility to review the policy change notifications we send out from time to time.
Current version: 3.1 — Updated on 1 January 2026. Previous versions are archived and available upon request through Surga88 support.
Surga88 has appointed a data protection officer responsible for ensuring compliance with this Privacy Policy. Any privacy-related inquiries, concerns, or requests may be submitted through the following channels:
When submitting a privacy-related request by email, please include your account number (or registered email address) and the type of request (access, correction, deletion, etc.) so we can process it promptly and accurately.
Many online players in Malaysia don't give much thought to the privacy policy of the platforms they use — until something goes wrong. We get it. But in the online gaming industry, where you're sharing financial and personal identity information, understanding how a platform handles your data isn't optional — it's essential.
Surga88 stores several categories of sensitive member information — IC numbers, bank account or e-wallet details such as Touch 'n Go and GrabPay, transaction history, and gaming records. In the wrong hands, this data could cause serious harm. That is why we invest in robust security infrastructure — not merely for regulatory compliance, but because we are accountable to the Malaysian player community that trusts us.
One concern we hear from new players is whether their information will be sold to advertisers or shared with third parties. Our answer is clear and final: no. Surga88 has never sold, and will never sell, member data to any third party for marketing purposes. If you receive a promotional email from Surga88, it is because you opted in during registration — and you can unsubscribe at any time, easily.
For players who actively bet on Malaysian Super League football, EPL, badminton, MPL e-sports, or slots on Surga88 — your gaming activity records are stored in our system. This is not about monitoring you; it serves purposes that genuinely benefit you. Should a dispute arise over a game result or payout, these records serve as evidence that protects your interests, not the other way around. We use them to resolve complaints fairly and transparently.
On the topic of cookies — we know most people click "Accept All" without reading a thing. At Surga88, we separate cookies into essential and optional categories. Essential cookies keep the platform running properly — login sessions, security, and basic preferences. Optional cookies, such as analytics, can be turned off in your browser settings without affecting the platform's core functions. We respect your choice.
Understanding the rights held by every Surga88 member regarding their data is equally important. You have the right to request a copy of all data we hold about you, to correct any inaccurate information, or to request deletion of your data once your account is closed — subject to legal requirements for retaining financial records. This is not merely a promise — it is a commitment you can act on at any time by contacting our support team.
Finally, Surga88 encourages all members to use a strong, unique password for their account, never share login credentials with anyone, and report immediately if they suspect any suspicious activity on their account. Data security is a shared responsibility — we protect on the platform side, and you protect on the account side. Together, we can ensure a safe and enjoyable gaming experience at Surga88.
Answers to the most frequently asked questions about data protection and privacy at Surga88.
This Privacy Policy should be read together with Terms & Conditions and pages Responsible Gaming Surga88, all of which together form the complete agreement between you and the platform. In the event of any conflict between these documents regarding privacy matters, this Privacy Policy shall prevail. For any questions relating to privacy or data protection, please contact us at support@surga88.run.